Shipping Policy

Thank you for visiting and shopping at Toukitsou. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

All orders are processed within 3-4 business days(for every hat to be manufactured).  Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

  
Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Domestic Shipping Policy(Greece)

Shipping in Greece is free of charge and takes about 5-7 business days for delivery.

Delivery delays can occasionally occur.

US Shipping Policy(United States)

Shipping in the US is costs $14.75*** and takes about 3-7 business days for delivery .

Τotal estimated delivery time(processing time+delivery time) = 6-12 business days.

Delivery delays can occasionally occur.

International Shipping Policy

We ship to the EU , UK, USA and internationally. Shipping to a European country is free of customs clearance. The following applies to all international shipping(EU,UK,USA and Rest of the World):

***Please note that Toukitsou is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). We can't give you an estimate of the cost because it varies widely around the world. Please, do your research so you're ready to get your package cleared through customs and have an idea of what the additional cost would be.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes 

Toukitsou is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Toukitsou is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

For any questions you might have regarding our shipping policy please contact us at contact@toukitsou.com