Our return policy lasts for 14 days. In case the 14 days period has gone by since your purchase, unfortunately a refund or exchange will no longer be available.
In order for the product to be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging without any scratch, damage or alterations. To complete your return, a receipt or proof of purchase is required.
In order to exercise your right, you must inform us via email at firstname.lastname@example.org within an exclusive period of 14 calendar days, from the day you receive the product.
*There are certain situations where only partial refunds are granted (if applicable)*
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
In case you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, please contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Refunds are available only for full-priced items. Meaning that, only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items which they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to the following address: 47, St.Kazantzidi Str., Thermi Thessaloniki 57001, Greece.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to:
47, St.Kazantzidi Str., Thermi Thessaloniki 57001, Greece.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.